Terms and Conditions

Hiro Terms of Service

Last updated: 7 September 2026

These are Hiro’s terms of service. By using Hiro, you agree to them. We’ll tell you if we change them in a way that affects your rights.

1. Who we are and what these terms cover

Hiro LLC (“Hiro,” “we,” “us,” “our”) is a South Dakota limited liability company located at 2601 S. Minnesota Ave Ste 105-308, Sioux Falls, SD 57105, USA.

Hiro is a platform that lets creators publish private podcasts, audiobooks and audio courses, sell access to them, and communicate with their listeners. These terms apply to everyone who uses the Hiro website, web app, mobile apps, API, connectors and any related services (together, the “Service”).

There are two kinds of users:

Creators: people or businesses who hold a Hiro account and publish shows.
Listeners: people who access a creator’s show through Hiro, whether they paid for it or not.

If you are a creator, you also agree to our Privacy Policy, Refund Policy, Acceptable Use Policy and Data Processing Agreement. If you are a listener, our Privacy Policy explains how we handle your information.

We may change these terms. If a change materially reduces your rights, we’ll post a notice on the Service or email you before it takes effect. Continuing to use Hiro after that means you accept the new terms.

2. Accounts

Accuracy. You must give us accurate information when you register and keep it current.

Age. You must be at least 18 to hold a creator account. Listeners must be at least 13. If a creator’s audience includes people under 18, the creator is responsible for complying with any laws that apply to that audience. If you believe someone under 13 has an account, email [email protected].

Security. You’re responsible for everything that happens under your account, including anything done by team members, sub-account users or anyone you’ve given access to. Keep your password, API keys and connector tokens secret. If you think your account has been compromised, email [email protected] right away.

Team members and creator accounts. Business, Agency and Producer plans let you add team members, and all plans let you buy additional creator accounts in packs. The account owner is responsible for the conduct of everyone they add.

3. Plans, billing and limits

Plans. We offer monthly subscriptions (Solo, Business, Agency), one-time products (Producer), one-time add-ons (for example Social Proof Popups and Publisher), creator account packs, and AI credits. Current prices and what’s included in each plan are on our pricing page. The pricing page is part of these terms.

Billing. Subscriptions renew automatically each month until you cancel. You authorize us to charge your payment method for renewals, add-ons, creator packs and AI credits you purchase. If a payment fails, we may retry it and may suspend your account until it’s paid.

Lifetime and one-time purchases. A lifetime plan or one-time product gives you access to the features included at the time of purchase for as long as we operate the Service. It doesn’t include future add-ons, credits or features we later sell separately.

Free trials. If your plan includes a free trial, you won’t be charged until the trial ends. Cancel before then and you owe nothing.

Cancellation. You can cancel anytime from your account settings. Cancellation stops future charges. We don’t refund partial months except as described in our Refund Policy.

Refunds. Our Refund Policy governs refunds for Hiro subscriptions and products. It doesn’t apply to purchases listeners make from creators; see Section 5.

Price changes. We can change prices. We’ll give you at least 30 days’ notice by email before a price change affects an existing subscription.

Limits. Each plan has limits, for example on shows, downloads per month, cloud storage, contacts, SMS and WhatsApp broadcasts, push notifications, video-to-audio hours, transcription and automation tasks. If you exceed a limit, we may pause the affected feature, prompt you to upgrade, or bill you for overages at the rates shown on the pricing page. We won’t delete your content because you hit a limit.

AI credits. Some AI features run on credits. Credits are consumed when you use those features, are non-refundable, are not redeemable for cash, and expire according to the terms shown when you buy them. Credit costs per feature can change; changes apply to future purchases.

Taxes. Prices don’t include taxes. Where we’re required to collect sales tax, VAT or similar, we’ll add it to your bill.

4. Creators sell directly to listeners

Hiro doesn’t process listener payments and doesn’t take a cut of your sales. When you sell access to a show, you connect your own Stripe, PayPal or other supported payment account, and listeners pay you directly.

That means:

You are the seller and merchant of record for every sale you make through Hiro.
The sale is a contract between you and your listener. Hiro is not a party to it.
You are responsible for pricing, subscriptions, pay-what-you-want offers, coupons, refunds, chargebacks, disputes, customer support and any consumer protection or tax obligations that apply to your sales.
You must comply with your payment processor’s terms.
Any fees your payment processor charges are between you and them.

If a listener asks us for a refund on a purchase from you, we’ll refer them to you.

5. Your content

You own it. You keep all rights to the audio, video, text, images, show descriptions, sales pages and other content you upload to or create on Hiro (“Your Content”). This includes content you generate with our AI tools, to the extent you own it under applicable law.

License to us. You grant Hiro a worldwide, non-exclusive, royalty-free license to host, store, transcode, transcribe, display, distribute and otherwise process Your Content as needed to run the Service and provide features you use. This includes delivering your episodes to listeners through the Hiro app, podcast apps, web players, embeds and shareable links, and sending your content to the third-party providers that power specific features (for example transcription, AI generation and messaging). This license ends when you delete the content or your account, except where we need to keep copies for backups, legal reasons or to serve listeners who already bought access.

You’re responsible for it. You represent that you have all rights needed to upload, import and distribute Your Content and to grant the license above. That includes content you import from RSS feeds, YouTube or video files, and music, voices or images inside your content.

Imports. When you import from YouTube or an RSS feed, you must own the source or have the owner’s permission. Importing content you don’t have rights to violates these terms and may violate YouTube’s terms and copyright law.

Listener content. Listeners may submit information through forms, opt-ins, replies and similar features. That data belongs to the creator who collected it, subject to the Privacy Policy and the DPA.

6. Listener data and messaging

Creators collect listener contacts and use Hiro to message them by email, SMS, WhatsApp and push notification. This is a regulated activity, and you are responsible for doing it lawfully.

By using messaging features you agree that:

You have the consent required by law (including TCPA, CAN-SPAM, CASL, GDPR, ePrivacy and equivalent laws where your listeners live) before sending marketing messages.
You’ll honor opt-outs and unsubscribe requests promptly and won’t remove Hiro’s unsubscribe links or STOP handling.
You’ll comply with the acceptable use policies of Twilio, Telnyx, Meta (for WhatsApp), and any email provider you connect (Gmail, Outlook, SMTP).
You’ll complete any carrier registration we require (for example 10DLC registration in the US) before sending SMS.
You won’t send messages about restricted categories (for example, cannabis, gambling, adult content, high-risk financial offers) unless the carrier and applicable law allow it.
You won’t use Hiro to send unsolicited messages, purchased lists, or messages to people who haven’t opted in.

We monitor delivery rates, spam complaints and carrier feedback. If your sending threatens our deliverability or violates these rules, we may throttle, pause or disable your messaging features with or without notice.

Automations and integrations. Zapier, Pabbly, webhooks, Go High Level, RSS link triggers and similar integrations send data to and from third-party services you choose. We aren’t responsible for those services, and you’re responsible for what they do with your data.

Tracking pixels. If you add a Facebook pixel, Google Analytics or similar tracking to your sales page, you are the controller for that tracking and must disclose it to visitors and obtain any required consent. Hiro’s GDPR consent tool helps with this but doesn’t guarantee compliance.

Social proof popups. Any activity shown in social proof popups must reflect real activity. Don’t fake it.

7. AI features

Hiro includes AI-powered features such as the AI show builder, AI cover art, AI transcription, the AI assistant, Publisher (posts and newsletters from episodes), and text-to-speech through ElevenLabs. These features are powered by third-party AI providers, currently including Anthropic and ElevenLabs.

Outputs. AI output can be wrong, incomplete, biased or similar to content produced for others. You’re responsible for reviewing everything AI generates before you publish, send or sell it. Don’t rely on AI output for legal, medical, financial or other professional advice.

Ownership. As between you and Hiro, you own the AI output you generate, subject to the rights of the AI providers and applicable law. We make no promise that AI output is original or free of third-party claims.

Your inputs. The content you feed into AI features (episodes, transcripts, prompts, listener data you include) is sent to the relevant AI provider to generate the result. We don’t use your inputs or outputs to train our own models, and we use providers whose commercial terms prohibit training on your data. See the Privacy Policy for details.

Bring your own key. If you connect your own Anthropic or ElevenLabs API key, requests are billed to your account with that provider, you’re bound by that provider’s terms, and you’re responsible for securing the key and for all usage under it. We don’t refund provider charges.

Claude connector (MCP) and Public API. These let you or software you authorize read and act on your Hiro data. API keys and connector tokens are your responsibility. Don’t share them, don’t exceed rate limits, and don’t use them to scrape other users’ data. We can revoke keys and change or retire APIs with reasonable notice.

Acceptable use. Don’t use AI features to generate spam, deceptive content, content that impersonates real people, content that infringes others’ rights, or anything prohibited by our Acceptable Use Policy.

8. Sales pages, domains and embeds

Hiro generates a sales page and profile page for your shows and lets you customize them, use custom domains, remove Hiro branding on eligible plans, and embed players and pages on other sites.

You’re responsible for everything on your pages, including claims, testimonials, pricing and legal notices your listeners are entitled to.
For custom domains, you must own or control the domain and manage its DNS. We may suspend a domain that’s used for abuse.
Embedded players and shareable episode links make your content available on the open web to anyone with the link, according to the access settings you choose. Check your settings before sharing.
Templates and themes we provide remain our property and are licensed to you only for use on Hiro.

9. Agency plans and reselling

Agency plans include multiple creator accounts that you may use for your own clients.

You’re the point of contact for your sub-account users. You’ll handle their support, billing and disputes. We may help at our discretion but aren’t obligated to.
Don’t represent yourself as Hiro or as a Hiro employee, and don’t send your clients to Hiro support without an account of their own.
If you advertise Hiro access publicly, don’t advertise it below the current list price for a single creator account shown on our pricing page, minus any coupons or promotions we publish. This applies to advertised prices only, not the final price you charge. It doesn’t apply where such policies are prohibited by law, and for EU and UK customers it doesn’t prevent you from discounting.
We can suspend or end your ability to resell at any time for violating these terms.

10. Acceptable use

You are responsible for all activity on your account. Don’t:

Break the law or encourage others to.
Harass, threaten or bully anyone, or promote violence or hatred.
Distribute or misuse others’ personal information. Listener data you collect through Hiro may only be used in connection with your shows and your relationship with those listeners.
Post false or misleading content, or impersonate anyone.
Infringe intellectual property.
Send spam or unsolicited messages.
Upload or distribute malware.
Claim endorsement by Hiro without our written permission.
Interfere with the Service or other users’ use of it.
Crawl, scrape or index Hiro without permission.
Share subscriber-only content you don’t own without the creator’s permission.
Reverse engineer, decompile or attempt to extract our source code.
Circumvent plan limits, access controls or usage metering.

Content restrictions: no sexual content involving minors under any circumstances; no non-consensual sexual content; no real depictions of violence; nudity or realistic sexual content only if the show is marked as adult and restricted to paying listeners; no raffles, lotteries or prizes based on chance; no content using others’ intellectual property without permission or a valid fair use basis.

This list isn’t exhaustive. If you find a new way to harm Hiro or its users, we can act on it.

11. Hiro’s rights in the Service

The Service, including our code, design, templates, logos, and documentation, is protected by copyright, trademark and trade secret law and belongs to Hiro. We grant you a limited, revocable, non-exclusive license to use the Service according to these terms. You may use our name and logo to say that your show is on Hiro; any other use needs our written permission.

If you send us feedback or suggestions, we can use them without obligation to you.

12. Copyright complaints (DMCA)

If you believe content on Hiro infringes your copyright, send a notice to:

Include: your physical or electronic signature; a description of the copyrighted work; the exact location of the infringing content on Hiro; your name, address, phone and email; a statement that you believe in good faith the use isn’t authorized; and a statement under penalty of perjury that the notice is accurate and you’re the owner or authorized to act for the owner.

If your content was removed and you believe that was a mistake, you can send a counter-notice with: your signature; a description and former location of the content; your contact details; a statement under penalty of perjury that you believe in good faith the removal was a mistake; and a statement that you consent to the jurisdiction of the U.S. District Court for the District of South Dakota (or, if you’re outside the U.S., any judicial district in which Hiro may be found) and will accept service from the party that filed the original notice.

We terminate the accounts of repeat infringers.

13. Suspension and termination

By you. Cancel anytime in your account settings.

By us. We can suspend or terminate your account if you violate these terms, if your payment fails, if we’re required to by law, or if your use creates risk for Hiro or other users. Where practical we’ll notify you and give you a chance to fix the problem.

After termination. Your shows, sales pages and messaging stop working. Listeners who bought access from you may lose access; you’re responsible for any obligations you have to them. We keep your data for [30] days after termination so you can export it or reactivate, then delete it, except where we’re required to keep it longer. Backups are purged on our normal schedule.

Export. You can export your episodes, contacts and analytics from your account at any time before termination.

14. Third-party services

The Service relies on third parties: payment processors, hosting, messaging carriers, email providers, AI providers, app stores, podcast directories (Apple Podcasts, Spotify and others), automation platforms and more. We don’t control them and aren’t responsible for their availability, changes or conduct. Your use of them is governed by their terms.

15. Mobile apps

The Hiro player app is available on the Apple App Store and Google Play. Your use is also subject to those stores’ terms. Apple and Google are third-party beneficiaries of this section and aren’t responsible for the app or for support.

16. Indemnification

You’ll defend, indemnify and hold harmless Hiro, its affiliates, officers, employees, agents and service providers from any claim, loss or expense (including reasonable legal fees) arising from Your Content, your sales to listeners, your messaging, your use of AI features, your violation of these terms or of any law, or your violation of anyone’s rights. We may take control of the defense of any such claim, and you’ll cooperate.

17. Warranty disclaimer

The Service is provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, accuracy of AI output, and uninterrupted or error-free operation. We don’t guarantee that podcast apps, carriers or other third parties will carry or deliver your content or messages.

18. Limitation of liability

To the fullest extent permitted by law:

Hiro isn’t liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or goodwill.
Hiro’s total liability for all claims arising out of these terms or the Service is limited to the amount you paid us in the 12 months before the claim.
Hiro isn’t liable for losses caused by third-party services, by listeners, or by content you or others upload.

These limits also protect our affiliates, officers, employees, agents and service providers. Some jurisdictions don’t allow some of these limits, so they may not fully apply to you.

19. Dispute resolution

Talk to us first. Email [email protected]. Most issues can be sorted out informally.

Arbitration. Any dispute arising out of these terms or the Service that we can’t resolve informally will be settled by binding arbitration administered by JAMS under its Streamlined Arbitration Rules and Procedures, and its Consumer Arbitration Minimum Standards where they apply. Arbitration will take place in Sioux Falls, South Dakota, or remotely if both parties agree. Judgment on the award may be entered in any court with jurisdiction.

No class actions, no jury. Disputes are resolved individually. Both you and Hiro waive the right to a jury trial and to participate in a class, collective or representative proceeding.

Exceptions. Either party may bring claims in small claims court, and either party may seek injunctive relief in court for intellectual property or data misuse.

Opt-out. You can opt out of arbitration by emailing [email protected] within 30 days of first accepting these terms.

20. Governing law

These terms are governed by the laws of South Dakota, excluding its conflict-of-law rules. For anything not subject to arbitration, you agree to the exclusive jurisdiction of the state and federal courts in Minnehaha County, South Dakota.

21. Everything else

These terms, together with the policies they reference, are the entire agreement between you and Hiro and replace any earlier agreements.
If any part is unenforceable, it will be modified to the minimum extent needed, or severed, and the rest stays in force.
Not enforcing a right today doesn’t waive it tomorrow.
You can’t assign these terms without our consent. We can assign them in connection with a merger, acquisition or sale of assets.
We’re not liable for delays or failures caused by events outside our reasonable control.
Notices to you go to the email on your account. Notices to us go to [email protected] or the address in Section 1.

Questions? Email [email protected].