Hiro Refund Policy
Last updated: 07 September 2026
This policy covers purchases you make from Hiro LLC: subscriptions, lifetime plans, Producer, add-ons, creator account packs and AI credits. It’s part of our Terms of Service.
It does not cover purchases listeners make from creators. If you bought access to a show, the creator is the seller. Contact them directly. Hiro doesn’t hold those funds and can’t refund them.
Quick version
| What you bought | Refundable? |
|---|---|
| Monthly subscription (Solo, Business, Agency) | Cancel anytime. No refunds on renewals or partial months. |
| Lifetime plan | No refunds. |
| Producer ($97 one-time) | Yes, within [30] days, if you launched your show. See below. |
| Add-ons (Social Proof Popups, Publisher, others) | No refunds once activated. |
| Creator account packs | No refunds once any account in the pack has been used. |
| AI credits | No refunds once purchased. Unused credits don’t carry a cash value. |
| Discounted or promotional purchases | No refunds. |
Monthly subscriptions
You can cancel from your account settings at any time. Cancellation stops future charges and your plan stays active until the end of the period you already paid for.
We don’t refund renewals, partial months, unused time, or downgrades. If you forgot to cancel, cancel now and you won’t be charged again, but the charge that already went through stays.
There are no refunds on the first payment either.
Lifetime plans
Lifetime plans are priced far below what the same features cost month to month, and we don’t offer free trials on them. Because of that, lifetime purchases are final and non-refundable. If you want to try Hiro before committing, start a monthly plan first.
Producer: launch guarantee
Producer is a one-time purchase. We’ll refund it in full if you use it and it doesn’t work for you. The one condition is that you have to actually launch.
To qualify, within [30] days of purchase you must have:
- Created your show in Hiro (with or without the AI show builder).
- Published at least [3] episodes.
- Made the show available to listeners, meaning your sales page is live or you’ve sent the show link to at least one listener.
If you’ve done all three and still want your money back, email [email protected] within the [30]-day window and tell us what didn’t work. We’ll process the refund within 5 business days and close the show.
If you haven’t launched, there’s no refund. The guarantee exists to cover the risk that Producer doesn’t deliver for a real show, not to fund a look around the dashboard.
AI credits included with Producer that you’ve already used aren’t refundable separately; they’re covered by the full refund above.
Add-ons, creator packs and AI credits
These are activated instantly and can’t be returned:
- Add-ons (one-time purchases like Social Proof Popups and Publisher) are non-refundable once turned on in your account.
- Creator account packs are non-refundable once any account in the pack has logged in or published.
- AI credits are non-refundable once purchased, don’t expire into cash, and aren’t transferable between accounts.
If you bought one of these by mistake and haven’t used it at all, email us within 48 hours and we’ll take a look.
Situations where we won’t refund
- You’re asking for a feature Hiro doesn’t offer. Every plan’s features are listed on the pricing page before you buy.
- You didn’t cancel before a renewal.
- Someone with authorized access to your payment method (an employee, a partner, a family member) made the purchase.
- You want a refund as a way to get a free trial.
- You bought at a discount or through a promotion.
- You won’t give support access to your account to investigate a problem you’re reporting, when we ask for it.
- Your account was suspended or terminated for violating our terms.
Chargebacks
Email us before you dispute a charge with your bank. Most billing problems are fixed within a day. If you file a chargeback on a charge that this policy says is non-refundable, we may suspend your account while the dispute is open and may close it if the dispute resolves in our favor. We’ll always respond to disputes with the records of your purchase and this policy.
Where the law gives you more
If the law where you live gives you refund rights beyond this policy, those rights apply. For customers in the EU and UK: by starting to use Hiro immediately after purchase, you agree that the 14-day cooling-off period for digital content doesn’t apply once you’ve accessed the Service, except as provided by the Producer launch guarantee above.
How to ask
Email [email protected] from the address on your account with:
- The email on your Hiro account
- What you bought and when
- Why you’re asking
We reply within 2 business days. Approved refunds go back to the original payment method and usually appear within 5 to 10 business days depending on your bank.
